Privacy Policy

Goyal & Co Riviera Glade (“we”, “our”, “us”) is committed to protecting your privacy and ensuring lawful processing of your personal data in compliance with applicable laws, including the Information Technology Act, 2000, SPDI Rules, and globally recognized data protection principles (including GDPR standards where applicable).

1. Scope

This Privacy Policy applies to:

• Website visitors
• Users submitting inquiries or forms
• Leads collected via website, WhatsApp, Facebook/Instagram, or third-party integrations
• Customers and business partners

2. Definitions

• Personal Data: Any information that identifies an individual directly or indirectly
• Sensitive Personal Data (SPDI): Includes financial information, identity documents, etc., as defined under Indian law
• Processing: Collection, storage, usage, sharing, or deletion of data

3. Information We Collect

A. Personal Information

• Name
• Phone number
• Email address
• Address (residential/office)
• Company name
• Property preferences & interests
• Any data submitted via forms or chat

B. Sensitive Personal Data (if applicable)

• PAN / ID proof (only when required for transactions)
• Financial or payment-related details

⚠️ Sensitive Personal Data is collected only when strictly necessary and handled with enhanced security measures.

C. Automatically Collected Data

• IP address
• Browser and device type
• Pages visited
• Approximate location
• Cookies and tracking data

D. Third-Party Lead Sources

We may collect data from:

• Meta platforms (Facebook / Instagram Lead Ads)
• WhatsApp Business API / Cloud API
• Landing pages and CRM integrations

This may include:

• Name
• Phone number
• Email address
• Inquiry details

4. Lawful Basis for Processing (GDPR-style)

We process your data based on:

• Consent – When you submit forms or opt-in
• Contractual necessity – To provide requested services
• Legal obligation – Compliance with applicable laws
• Legitimate interest – Business improvement and lead management

5. How We Use Your Information

Your data is used to:

• Respond to property inquiries
• Provide project details, pricing, and offers
• Schedule site visits or consultations
• Send updates via:
  
  • Calls
  • SMS
  • Email
  • WhatsApp
• Improve services and marketing strategies
• Maintain CRM and lead management systems

6. WhatsApp & Communication Consent

By submitting your contact details, you expressly consent to:

• Being contacted via WhatsApp, calls, SMS, and email
• Receiving project updates, offers, and follow-ups

We use WhatsApp Business API, which may process data through secure third-party providers.

You may opt out at any time by replying “STOP” or contacting us directly.

7. Facebook / Instagram Lead Ads

If you submit your information via Meta Lead Ads:

• Your data is securely transferred to our CRM/backend
• It is used solely for:
  
  • Contacting you
  • Providing requested information

We comply with Meta Platform Terms and do not sell or misuse such data.

8. Cookies Policy

What Are Cookies?

Cookies are small data files stored on your device to enhance your browsing experience.

Types of Cookies We Use:

• Essential Cookies – Necessary for website functionality
• Analytics Cookies – (e.g., Google Analytics)
• Marketing Cookies – (e.g., Meta Pixel for ad tracking)

Purpose:

• Improve website performance
• Understand user behavior
• Optimize marketing campaigns

Your Control:

You can:

• Disable cookies via browser settings
• Use the cookie consent banner (if available)

9. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share your data with:

• Trusted service providers (CRM systems, hosting, WhatsApp API providers)
• Marketing platforms (Meta, Google)
• Legal authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

10. Data Storage & Security

We implement:

• Secure servers and encrypted communication (HTTPS)
• Access control and authentication mechanisms
• Restricted access to authorized personnel only

While we strive to protect your data, no system can guarantee absolute security.

11. Data Retention

We retain your data:

• As long as necessary for business purposes
• Until you request deletion
• Or as required under applicable laws

12. Your Rights (GDPR-style)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“Right to be forgotten”)
• Withdraw consent
• Object to processing
• Request data portability

To exercise your rights, please contact us at: [Insert Email Address]

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Children’s Privacy

We do not knowingly collect or process personal data from individuals under 18 years of age.

15. Limitation of Liability

Goyal & Co Riviera Glade shall not be held liable for:

• Unauthorized access due to external breaches
• Loss or misuse of data beyond reasonable control
• Failures or issues arising from third-party services

16. Dispute Resolution

Any disputes shall be governed by the laws of India and resolved in accordance with the:

• Arbitration and Conciliation Act, 1996

The arbitration shall be conducted by a sole arbitrator appointed by Goyal & Co Riviera Glade.

17. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated Effective Date.